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Our Tea Experts Are Here to Help

  • Can I get a tax invoice?
    To receive a full valid tax invoice, you must submit the correct ID number, full name and address on the shipping page. The tax invoice can only be issued within 3 days of purchasing. (see more)
  • Why are Mariage Frères products slightly more expensive in Thailand than in other countries?
    Mariage Frères’ prices in Thailand are subject to following factors: There is a tariff rate for the importation of tea There is a fee to register every tea blend with the Thai FDA Official quality control documents are required for every shipment from France All shipment are transported via air freight All teas are stored in a temperature controlled room We would like to thank you for your understanding and ongoing support for Mariage Frères.
  • Where can I order Mariage Frères tea?
    To inquire and order please visit our Official Online Store , or contact us with the following links: Website :MARIAGE FRÈRES THAIÏLAND Line OA : @mariagefreres.th Line My Shop : https://shop.line.me/@mariagefreres.th Instagram : mariagefreres.th Facebook : Mariage Frères Thaïland
  • How is Process Engineering Supply Co.,Ltd associated with Mariage Frères?
    Process Engineering Supply Co.,Ltd has been the official sole distributor of Mariage Frères in Thailand since 2004. As a result, all the official company documents and bank account details are listed under the name ‘Process Engineering Supply Co.,Ltd’. *Be careful of fraudulent accounts when making mobile banking transactions. Please double check the bank account number every time you complete your order.
  • Are Mariage Frères products available at any retail stores?
    As of now, Mariage Frères does not have any flagship stores in Thailand. However, some of our products are sold at… Dean & Deluca @Central Embassy Tiengna Patisserie @Central Chidlom Capella Bangkok Hotel
  • Is Mariage Frères tea organic?
    Over the past 170 years, Mariage Frères has always concerned itself with consumer safety and environmental sustainability. Mariage Frères products are subject to strict protocols to ensure they meet European standards (EC), and are free from toxins and residues. We also ensure our products are in accordance with European standards (EC) clause 396/2005 and and No. 848/2018, which is a regulation for controlling the amount of pesticides in food which are harmful to consumers.
  • Why should I order from the Official Online Store?
    Confidence in product quality: all items are directly imported from Mariage Frères International with Thai FDA registration (we do not repackage products for customers) Confidence in service quality: we offer a tea sampling service, customer service support and provide tax invoices. (see more) Guaranteed product quality: in case of incorrect or damaged products we offer product exchange or a refund (see more) Mariage Frères customer service team is ready to assist and give recommendations about our products.
  • What is JARDIN PREMIER ?
    JARDIN PREMIER is a symbol created by Mariage Frères International. It is our official label for all certified teas whose exceptional purity complies with the strictest international standards, such as the EU’s 848/2018’s regulation on food safety.
  • What is the Tea Club?
    The Tea Club is a tea tasting event arranged by Mariage Frères,held in Paris, Bangkok and Tokyo. Each country’s tea tasting focuses on a different tea-related topic, and includes a workshop that can be catered to customer interests. For the past few years the key topic for the tea tasting in Thailand has been ''The French Art of Tea’’, which is curated by Vimolporn Chanpanich, the Mariage Freres Ambassador in Thailand. The event covers the basic knowledge of tea and the essence of the French art of tea.(see more)
  • Where is the Mariage Frères store located?
    Mariage Frères operates mainly on an online platform in Thailand at the moment. To inquire and order, please visit our Official Online Store *The express Messenger service is available for 1-day delivery (see more) Shipping cost calculated based on actual distance
  • Delivery
    1. For online purchases - delivered via Thai Post - EMS (see more) *Free shipping for orders over 5,000 baht per order* 2. The express Messenger service available (delivery within a day): Shipping cost calculated based on distance (see more)
  • Which hotels serve Mariage Frères tea in Thailand?
    Anantara Siam Bangkok Park Hyatt Bangkok Rosewood Bangkok The Okura Prestige Bangkok The Peninsula Bangkok Waldorf Astoria Bangkok (see more)
  • How should I store the tea?
    Tea shelf life: to ensure you get the best taste and aroma the recommended storage period is 1-2 years after opening. However, due to the fact that tea leaves are dry, they can be stored for many more years. How to preserve the tea: Store in a tightly closed container to protect from any unwanted contaminants. This will ensure the tea remains free from red light and humidity. The temperature should also not be too hot.
  • What is Blue Tea?
    "Blue Tea" is what many people know as "Oolong" tea. For Mariage Frères, we call this type of tea “Blue Tea” because of the perception that Oolong tea originates from China. But nowadays it is grown and cultivated in many countries, including Thailand, Taiwan and New Zealand. As the color of the leaves is dark blue-green, and to avoid misunderstandings, Mariage Frères calls this tea "Blue Tea". Although people might see that the blue color comes from other ingredients, such as certain flowers, these ingredients indeed sometimes give the tea a deep blue or bluish-green color. However the color of the tea is actually light brown with golden sparkles.
  • How is MARCO POLO different from MARCO POLO SUBLIME ?
    MARCO POLO was first launched in 1984 as a black tea blended with flowers and fruits from China and Tibet. The taste is soft and smooth with its multi-dimensional sweet scent. These ingredients and flavors made it the most popular blend of Mariage Frères for more than 40 years. Due to its overwhelming popularity, Mariage Frères decided to create the MARCO POLO series using a variety of tea bases. For MARCO POLO we’ve added a number of secret ingredients to provide an exceptional tea taste. MARCO POLO, black tea: The signature blend's unique aroma and flavor have conquered the hearts of tea lovers for decades. THÉ VERT MARCO POLO, green tea: An alternative light touch with sweet and attractive aroma in the style of MARCO POLO MARCO POLO BLUE, blue tea: A combination of gentle blue tea with the MARCO POLO flavor, making it a silky and impressive flavor to warm your day. MARCO POLO ROUGE, red tea: A caffeine-free blend is a refreshing and relaxing cup of tea. Perfect for a goodnight drink. MARCO POLO SUBLIME, a fine black tea with a dreamy scent and taste. It is classified as MARCO POLO's Haute Couture blend.
  • What is Red Tea?
    Mariage Frères’s “Red Tea” uses the herbal plant called ‘rooibos’ from South Africa. It is caffeine-free so children, pregnant women, or people with caffeine sensitivity can sip it without any worries.
  • How is Earl Grey imperial different from Earl Grey French Blue ?
    Earl Grey Imperial has a Darjeeling tea as a base. With its well-known character of Darjeeling tea, it is considered to be the Champagne of tea. This blend offers the dry taste combined with the refreshing tones from Bergamot. Earl Grey French Blue is the gentle black tea with some energizing Bergamot and a hint of Blue Cornflower to stir up even more tenderness.
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