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OFFICIAL ONLINE BOUTIQUE EXCLUSIVE BENEFITS​

Receive free gift wrapping service when ordering 1,950 Baht or more.

 

Receive a free tea sample from Mariage Frères for a purchase of 1,950 according to the condition. 

Delivery Options

1. Thai Post - EMS

  • Service fee: THB 60 per order

  • Complimentary shipping for orders over THB 4,500

  • Dispatch schedule: Every Monday, Wednesday, and Friday


  • Estimated delivery: 2–5 days, depending on location

 

2. Express Messenger (Same-day delivery)

  • Shipping fee : Calculated based on actual distance 

  • Complimentary credit of THB 100 for orders over THB 4,500

  • Delivery time : Within 1 day (Bangkok area only)

 

For further assistance, please contact us :

Conditions for Product Exchanges / Returns

If you have any questions or concerns about a product, we kindly ask that you read the following policy carefully or contact us before placing your order.

CASE 1: PRODUCT EXCHANGE

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  • For incorrect, defective, or damaged items (our responsibility):

If the issue arises from our side — such as receiving the wrong item, a defective product, or damage during transit — we will take full responsibility.

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  • For customer-initiated exchanges (e.g., wrong product ordered, change of preference):

​Customers are responsible for both the return shipping fee and the re-delivery shipping cost.

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Exchange Procedure

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  • Notify us within 3 days of receiving the product via the original communication channel used to place the order.

  • The product must be unopened, unused, and in perfect condition.

  • We reserve the right to refuse exchanges for products that do not meet these conditions.

  • After shipping the product back, please provide us with a photo of the shipping receipt and tracking number.

  • Once we receive and inspect the returned item, we will send out the replacement and share the new tracking details with you

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CASE 2: PRODUCT RETURN & REFUND

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  • Applicable in the following cases:

    • ​Product is damaged or defective

    • Product does not match the order or differs from the advertised description

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  • Return & Refund Procedure

    • ​Notify us within 3 days of receiving the product via the original communication channel used to place the order.

    • The product must be unopened, unused, and in its original condition.

    • Upon return, please provide a photo of the shipping receipt and tracking number.

    • Once we receive and confirm the product’s condition, we will process your refund, including the original shipping fee.

    • Please allow up to 30 business days for the refund to be completed, depending on our accounting cycle.

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  • Important Notes

    • Returns and exchanges must be shipped via Thailand Post, Kerry, or similar national courier services.

    • We do not accept returns delivered through on-demand courier services such as Grab, LINE MAN, or similar platforms.

    • Refunds will be issued through the same payment method used for the purchase, unless otherwise agreed.

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